Refund Policy
At Dromalux, we want you to feel confident about your investment in family meditation learning. Our refund policy is designed to be fair and transparent while protecting the quality of our educational programs.
Refund Eligibility
We understand that sometimes circumstances change. That's why we offer refunds under specific conditions to ensure both student success and program integrity. Our policy balances flexibility with the need to maintain high-quality educational experiences.
Early Withdrawal
Full refund available within 14 days of enrollment if you've accessed less than 20% of course materials and haven't attended live sessions.
Technical Issues
If persistent technical problems prevent course access despite our support team's assistance, you're eligible for a full refund regardless of time elapsed.
Medical Circumstances
Documented medical situations that prevent course completion may qualify for partial or full refunds, reviewed on a case-by-case basis.
Important Limitations
Refunds are not available after course completion, for courses where certificates have been issued, or if you've attended more than three live meditation sessions. Digital downloads and one-on-one coaching sessions are non-refundable once accessed.
Refund Process
Submit Request
Email us at [email protected] with your enrollment details and reason for the refund request. Include your order number and registered email address.
Review Period
Our team reviews your request within 3-5 business days. We may contact you for additional information or to discuss alternative solutions.
Decision Notification
You'll receive an email with our decision and, if approved, details about the refund amount and processing timeline.
Processing
Approved refunds are processed within 7-10 business days to your original payment method. Bank transfers may take additional time depending on your financial institution.
Payment Method Specifics
Credit card refunds typically appear within 5-7 business days but may take up to one billing cycle. UPI and digital wallet refunds process within 3-5 business days. For bank transfers and NEFT payments, refunds may take 7-14 business days due to inter-bank processing requirements.
International payment refunds follow the same timeline but may incur currency conversion fees charged by your bank. We refund the exact amount you paid in Indian Rupees, but your bank's conversion rates may differ from when you originally made the payment.
Partial Refunds
If you've started a course but need to withdraw due to qualifying circumstances, we calculate partial refunds based on content accessed and sessions attended. The refund amount decreases proportionally with course progress, ensuring fairness for both students and instructors.
For example, if you've completed 40% of course materials, you may be eligible for a 60% refund minus any administrative fees. Live session attendance significantly impacts refund calculations since these experiences can't be "returned."
Alternative Solutions
Before processing refunds, we often explore alternatives that better serve your needs. These might include course transfers to future sessions, temporary enrollment pauses for up to six months, or switching to different program formats that better fit your schedule.
Sometimes a brief conversation reveals simple solutions - perhaps you're struggling with the meditation techniques or finding it hard to establish a family routine. Our student support team has helped many families overcome initial challenges without needing refunds.
Questions About Refunds?
Our student support team is here to help you understand your options and find the best solution for your family's meditation journey.